In 2019, a Takealot user reported receiving a mysterious voucher worth R500 (approximately $35 USD) in their account. The voucher had no expiration date, and the user claimed they hadn't entered any promotional codes or participated in any contests to receive it. When they tried to use the voucher, it disappeared, leaving their account with a transaction history showing a deduction of R0.00. Despite numerous inquiries, Takealot's customer support team couldn't provide any explanation for the voucher's origin or disappearance.